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  • Android POS

  • Mobile

    Desktop

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  • Conventional POS

  • Mobile

    Desktop

  • PINPAD

    Unattended Terminal

    Mobile Payment Device

  • mPOS

    Mini POS

  • QR Payment

    Support

    Support

    Newland Payment Support Center (NPSC) is dedicated to providing our customers with quality services and support. Our customers have access to a team of specialists with extensive product knowledge and deep understanding of best practices in the field.

  • download

    download

    Download/update SDK, Firmware, Application, Security Tools, etc.

  • request

    request

    Submit a support request to be handled by a designated engineer.

  • report

    report

    Review the progress and reports of the issues in real time.

  • knowledge

    knowledge

    Search for knowledge or documents related to the products, API, FAQ, etc.

  • Training

    Training

    Offer the professional training services onsite or remotely for 3 days.

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  • +- SDK Tools

    Comprehensive Document

    Cross-compiler

    Debugger

    Package Generator

    USB Driver

    Downloader

    Authorization tool

    Key injection tool

    IDE

    Signer

    Sample applications

  • SDK Tools

  • +- Lesson: POS Daily Maintenance

    Duration: half a day

    Description:

    Introduce simple defects and its solutions in daily usage.

    Objective:

    Carry out routine maintenance

    Know how to analysis and resolve simple problems

  • +- Lesson: POS Maintenance and Repair (Broad level)

    Duration: half a day

    Description:

    The functionality of POS on hardware, problem descriptions and repair skill for board level, function test.

    Objective:

    Learn how to repair POS on board (or module) level

    Learn how to test function of POS hardware

  • +- Lesson: POS Maintenance and Repair (Chip level)

    Duration: half a day

    Description:

    Major defects description, schematic analysis and repair skill on chip level.

    Objective:

    Learn how to repair POS on chip level.

  • Lesson: POS Daily Maintenance

    Hardware training

    After-sales Services

    To maintain our position as the world leader in services, Newland Payment Technology (NPT) keeps a customer-centric approach and provides customers and partners with a broad range of services including solutions, tools and processes, managed by a responsible and professional customer support team. In addition, we offer after-sales services that include swap out, repair and refurbishment. Our repair centres are located in various countries around the world. Depending on the customer or market context, we can transfer the repair services to authorised third party repair centres to assist with the repair of devices in compliance with the PCI security requirements.
     Spare parts supply
  • Global Customer Services
  • 01

    Spare parts supply

  • 02

    Repair facility authorization and management

  • 03

    Repair training and support

  • 04

    Customer complain disposition

  • 05

    Repair service

  • +86 591 83979385+86 591 83979385

    +86 591 83979385globalservice@newlandpayment.com